Enhancing the Namibian Customer Experience

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Contributed by Gitta Paetzold, CEO of the Hospitality Association of Namibia

The Polytechnic of Namibia, through the Harold Pupkewitz Graduate School of Business, this week launched an initiative to host Namibia’s first ever Customer Service Awards & Conference, to take place in Namibia from 3-5 November this year.

Some 80 representative from the Public and Private Sector, including the Deputy Minister of Trade and Industry, Tjekero Tweya, came to witness the launch in Windhoek.

THE deputy Minister of Trade and Industry, Tjekero Tweya, has described customer service in Namibia as pathetic. – See more at: http://www.namibian.com.na/indexx.php?id=14022&page_type=story_detail#sthash.wKKENENH.dpuf
THE deputy Minister of Trade and Industry, Tjekero Tweya, has described customer service in Namibia as pathetic. – See more at: http://www.namibian.com.na/indexx.php?id=14022&page_type=story_detail#sthash.wKKENENH.dpuf
THE deputy Minister of Trade and Industry, Tjekero Tweya, has described customer service in Namibia as pathetic. – See more at: http://www.namibian.com.na/indexx.php?id=14022&page_type=story_detail#sthash.wKKENENH.dpuf

In the run-up to the conference in November, the business school will conduct a survey to assess customer views on the service levels at a wide range of Namibia’s businesses and companies,  – in an effort to start a conversation,  create awareness nurture a culture of high customer service levels for our country.

The envisaged conference in November is envisaged to attract some 100 papers and abstracts from both national and international experts on customer service,  while the NBC, NIPAM and CRAN are all working on programmes to support this initiative in terms of consumer awareness.

Finally,  Namibia as a nation seems to be seeking remedy for its weakest leg/link:  service levels  –  that will surely help us step up our game in competing with international tourism destinations across the globe.

For more on the importance of service to the customer read here: Bruno de Comarmond on the importance of the guest experience.

 

Travel News Namibia
Travel News Namibia
Travel News Namibia is a high-quality glossy Namibia travel and lifestyle magazine tasked with promoting Namibia to the world. With riveting stories, first-hand encounters and magnificent photographs showcasing tourism, travel, nature, adventure and conservation, TNN is the ultimate and most comprehensive guide to exploring Namibia. Travel News Namibia is published in five different editions per year. These include four English- language editions and one German. Travel News Namibia is for sale in Namibia and South Africa.

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