Contributed by Gitta Paetzold, CEO of the Hospitality Association of Namibia
The Polytechnic of Namibia, through the Harold Pupkewitz Graduate School of Business, this week launched an initiative to host Namibia’s first ever Customer Service Awards & Conference, to take place in Namibia from 3-5 November this year.
Some 80 representative from the Public and Private Sector, including the Deputy Minister of Trade and Industry, Tjekero Tweya, came to witness the launch in Windhoek.
In the run-up to the conference in November, the business school will conduct a survey to assess customer views on the service levels at a wide range of Namibia’s businesses and companies, – in an effort to start a conversation, create awareness nurture a culture of high customer service levels for our country.
The envisaged conference in November is envisaged to attract some 100 papers and abstracts from both national and international experts on customer service, while the NBC, NIPAM and CRAN are all working on programmes to support this initiative in terms of consumer awareness.
Finally, Namibia as a nation seems to be seeking remedy for its weakest leg/link: service levels – that will surely help us step up our game in competing with international tourism destinations across the globe.
For more on the importance of service to the customer read here: Bruno de Comarmond on the importance of the guest experience.