Get a star from Namibia Tourism Board

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The Namibia Tourism Board is introducing the star-grading scheme as a service-quality identification tool to distinguish businesses as graded or non-graded establishments. 

Grading is conducted through official advisory visits and mystery guest visits.

BENEFITS OF THE QUALITY ASSURANCE VISIT

  • Face-to-face advice from our team of experienced Quality Advisors
  • Insight into your visitor’s experience
  • Knowledge of the strengths and weaknesses within your business to maximise customer satisfaction
  • Ongoing support available from the Quality and Standards Department following the visit
Kalahari Sands

Kalahari Sands

BENEFITS OF THE SCHEME

  • You will have access to NTB Marketing opportunities.
  • The scheme is highly recognised. This Quality Acknowledgement will enhance the visibility and reliability of your business.
  • Your business will be in the Namibian tourism spotlight in terms of quality standards.
  • You will receive a free accessibility check and entry in Accessible Namibia.

STAR AWARD

  • A reassurance to your potential customers from a recognised and respected organisation
  • A marketing edge for your business
  • A testimony to the service you provide
  • The star scheme is actively marketed to consumers to raise awareness and encourage them to use the scheme.
Okonjima bush suite

Okonjima bush suite

MARKETING OPPORTUNITIES

  • Free listing in the NTB Star Grading Booklet
  • Support from high-profile NTB advertising campaigns

PROMOTIONAL GOODS

Certificate, plaque, window sticker

ADVISORY VISIT SERVICE

  • Helpful when trying to achieve a specific grade
  • Can save you money in the long term
  • Allows you to make informed decisions
  • Offers one-to-one advice from our team of experienced Quality Advisors

INFORMATION PACK

The pack contains:

  • scheme requirements
  • benchmark quality examples
  • contact information
  • application form
  • fees
Olive exclusive

Olive Exclusive All-suite Hotel

GRADING AND RE-GRADING FEES

Application fees – N$250.00 per room/unit up to a maximum of N$8 000.00

Issue of grading certificate – N$250.00

Replacement of a lost or damaged insignia or grading plaque – N$1 500.00

CATEGORIES OF GRADING

Hotel, Hotel Pension, Lodge, Tented Lodge, Rest Camp, Guesthouse, Guest Farm, Self-catering, Bed and Breakfast, Backpacker Hotel, Permanent Tented Camp, Campsite

WHO SHOULD BE GRADED?

Any establishment listed in the above categories is welcome to apply.

*****STARS*****

* Fair

** Good

*** Very Good

**** Superior

***** Exceptional 

CONTACT DETAILS

  • Namibia Tourism Board
  • 1st Floor, Channel Life Tower, 39 Post Street Mall
  • Private Bag 13244, Windhoek
  • Tel +264 61 290 6044 (Ben !Gaoseb)
  • Fax +264 61 401 401
  • quality@namibiatourism.com.na
  • www.namibiatourism.com.na

Last Updated on by

Travel News Namibia
Travel News Namibia
Travel News Namibia is a high-quality glossy Namibia travel and lifestyle magazine tasked with promoting Namibia to the world. With riveting stories, first-hand encounters and magnificent photographs showcasing tourism, travel, nature, adventure and conservation, TNN is the ultimate and most comprehensive guide to exploring Namibia. Travel News Namibia is published in five different editions per year. These include four English- language editions and one German. Travel News Namibia is for sale in Namibia and South Africa.

2 Comments

  1. Trudi Gsteu says:

    Hallo Bonny,
    got to know you today in Swakopmund at Alte Brueke. Please provide the link of requirments for Self Catering Star Rating.
    Kind Regards
    Trudi

    • Travel News Namibia says:

      Dear Trudi, please contact NTB directly for more information on your enquiry. Their contact details are listed at the end of the post. Many thanks.

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