The Namibia Tourism Board is introducing the star-grading scheme as a service-quality identification tool to distinguish businesses as graded or non-graded establishments.
Grading is conducted through official advisory visits and mystery guest visits.
BENEFITS OF THE QUALITY ASSURANCE VISIT
Face-to-face advice from our team of experienced Quality Advisors
Insight into your visitor’s experience
Knowledge of the strengths and weaknesses within your business to maximise customer satisfaction
Ongoing support available from the Quality and Standards Department following the visit
BENEFITS OF THE SCHEME
You will have access to NTB Marketing opportunities.
The scheme is highly recognised. This Quality Acknowledgement will enhance the visibility and reliability of your business.
Your business will be in the Namibian tourism spotlight in terms of quality standards.
You will receive a free accessibility check and entry in
A reassurance to your potential customers from a recognised and respected organisation
A marketing edge for your business
A testimony to the service you provide
The star scheme is actively marketed to consumers to raise awareness and encourage them to use the scheme.
Okonjima bush suite
Free listing in the NTB Star Grading Booklet
Support from high-profile NTB advertising campaigns
Certificate, plaque, window sticker
ADVISORY VISIT SERVICE
Helpful when trying to achieve a specific grade
Can save you money in the long term
Allows you to make informed decisions
Offers one-to-one advice from our team of experienced Quality Advisors
The pack contains:
benchmark quality examples
Olive Exclusive All-suite Hotel
GRADING AND RE-GRADING FEES
Application fees – N$250.00 per room/unit up to a maximum of N$8 000.00
Issue of grading certificate – N$250.00
Replacement of a lost or damaged insignia or grading plaque – N$1 500.00
CATEGORIES OF GRADING
Hotel, Hotel Pension, Lodge, Tented Lodge, Rest Camp, Guesthouse, Guest Farm, Self-catering, Bed and Breakfast, Backpacker Hotel, Permanent Tented Camp, Campsite
WHO SHOULD BE GRADED?
Any establishment listed in the above categories is welcome to apply.
*** Very Good
Namibia Tourism Board
1st Floor, Channel Life Tower, 39 Post Street Mall
Private Bag 13244, Windhoek
Tel +264 61 290 6044 (Ben !Gaoseb)
Fax +264 61 401 401
Last Updated on
September 30, 2015 by